Guest Experience and Services

‘Customers are absolutely everything. Without them there is no business’ - Harvey Mackay

We understand the importance of positive a guest experience and we strive to provide you with a complete five star holiday experience leaving wonderful memories of your stay.

We guarantee that our homes will be presented with thought and precision to detail ensuring that you enjoy a comfortable relaxing time with us.

With years of local experience we are able to provide you with recommendations of local restaurants, cafes or bars, attractions, events and experiences.

How do we achieve a quality guest experience?

Preparation and attention to detail is the key to providing an exceptional guest experience
All properties are thoughtfully decorated and presented for your enjoyment
Full concierge with on call services available

Specials & Guest experiences

Winter hideaway discount packages:

Stay at one of beautiful homes during the winter months & enjoy big savings

Guest experience packages:

Spa retreat packages of your choice can be added to your stay
Guided winery tours
Concert packages

All guest experiences are subject to availability and will attract additional fees.

Local knowledge and experience

Having lived on the Surf Coast for a number of years we are happy to recommend the best quality restaurants and cafes and can offer suggestions for best options for any occasion. We are happy to make a reservation for you as well.
Ask us about local attractions including walks, markets, kid’s activities and family friendly beaches.
All year round there are great reasons to visit the Surf Coast, Bellarine Peninsula and Geelong. Summer is fun on the beach but imagine a winters morning waking to the sound of the waves, then enjoying a wonderful brunch nearby, drive along Great Ocean Road ,stopping at each town for a look through there precincts .
Experience an Otways walk and spot a koala or kangaroo and other wildlife that call this wonderful area home.